This information is provided for transparency and is not legal advice. Have qualified counsel review documents for your jurisdiction.
This Policy describes how coconutStudio handles paid plans, usage credits (“Coconuts”), and refunds for the coconutStudio application and related services (the “Service”). It supplements our Terms of Use and Privacy Policy.
Some plans are offered on a subscription basis. Your plan may include a periodic allowance of coconuts. Coconuts are our name for an internal measure of usage (such as AI inference and third‑party tools). They are not cash or currency and are not displayed as a dollar equivalent. Coconut costs per action may change as we update models or integrations. Unused coconuts may expire at the end of each billing period unless we explicitly offer rollover.
A free tier may include a limited coconut allowance per period. When exhausted, you may need to wait for the next period or upgrade if available.
As is standard for AI chat products: fees paid are generally non‑refundable except where required by law; consumed coconuts are not refundable; canceling usually keeps access until the end of the current period. EU/UK consumers may have statutory withdrawal rights for certain digital contracts. We will honor refunds where the law requires. Contact us for verified billing errors.
Chargebacks without contacting us first may result in account suspension. We may dispute invalid chargebacks with our payment processor.
We may update this Policy. For billing questions, use the contact method in the app or on our website.
Last updated: 2026-03-31